Shipping policy

Shipping Policy

Last Updated: June 19, 2026

Thank you for shopping with PurrfectSoles. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Processing times may vary during holidays, sales, product launches, or periods of high order volume.

Once your order has been processed and shipped, you may receive a shipping confirmation email with tracking information, if tracking is available.

Shipping Rates

Shipping rates, if applicable, are calculated and displayed at checkout before you complete your purchase.

PurrfectSoles may offer free shipping promotions from time to time. Any free shipping offer will be shown on the website or at checkout when available.

Shipping Times

Estimated delivery times may vary depending on your location, the shipping carrier, product availability, and other factors outside of our control.

Estimated delivery time:

United States: 7–15 business days after shipment

Please note that delivery estimates are not guaranteed. Carrier delays, weather, holidays, customs processing, incorrect addresses, or other unexpected issues may affect delivery time.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

PurrfectSoles is not responsible for delayed, lost, or returned packages caused by an incorrect or incomplete shipping address provided by the customer.

If a package is returned to us because of an incorrect address, failed delivery attempt, or refusal by the customer, the customer may be responsible for any additional shipping costs required to reship the order.

Tracking Information

If tracking is available for your order, tracking details will be sent to the email address provided at checkout.

Please allow time for tracking information to update after your order has shipped. In some cases, tracking updates may take a few business days to appear.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is handled by the carrier.

PurrfectSoles is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the carrier. If your package is marked as delivered but you have not received it, please check with neighbors, your local carrier, or your building/mailroom first.

If you need help with a shipping issue, contact us at supportpurrfectsoles@gmail.com and we will do our best to assist you.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery at supportpurrfectsoles@gmail.com.

Please include:

- Your order number
- A description of the issue
- Clear photos of the item and packaging

We will review the issue and work with you to make it right.

International Shipping

At this time, shipping availability may vary by location. If international shipping is available, any customs duties, taxes, import fees, or other charges required by your country are the responsibility of the customer.

PurrfectSoles is not responsible for customs delays or additional fees charged by customs authorities.

Order Changes and Cancellations

Please contact us as soon as possible at supportpurrfectsoles@gmail.com if you need to update or cancel your order.

We cannot guarantee that changes or cancellations can be made after an order has been placed, especially if the order has already been processed or shipped.

If you have questions about shipping or your order, please contact us at:

supportpurrfectsoles@gmail.com