Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at supportpurrfectsoles@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at supportpurrfectsoles@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at supportpurrfectsoles@gmail.com.

Refund Policy

We want you to be happy with your order. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your item.

To be eligible for a return, your item must be unused, unworn, clean, and in the same condition that you received it. It must also be returned in its original packaging.

To start a return, please contact us at supportpurrfectsoles@gmail.com with your order number and reason for return. If your return is approved, we will provide instructions on where to send your item.

Customers are responsible for all return shipping costs. Original shipping fees, if any, are non-refundable. We recommend using a trackable shipping service, as we are not responsible for return packages that are lost or damaged in transit.

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method. Please allow several business days for your bank or credit card provider to process the refund.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us within 7 days of delivery at supportpurrfectsoles@gmail.com with your order number and photos of the issue. We will review the situation and work with you to make it right.

Non-Returnable Items

We cannot accept returns on items that have been worn, washed, damaged after delivery, or returned without approval. Final sale items, gift cards, and promotional items may not be eligible for return.

Exchanges

If you need a different size, color, or style, please contact us at supportpurrfectsoles@gmail.com. Customers are responsible for shipping costs related to exchanges unless the exchange is due to a damaged, defective, or incorrect item.

Return Shipping

Return shipping costs are the responsibility of the customer. We do not provide prepaid return labels unless the item arrived damaged, defective, or incorrect.

Questions

If you have any questions about returns or refunds, please contact us at:

supportpurrfectsoles@gmail.com